Privacy Policy

1. About This Policy

Ding Dong Cleaning Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at dingdongcleaning.com or contacting us, you agree to the terms of this policy.

2. Information We Collect

We may collect the following personal information:

• Contact details: name, email address, phone number
• Service address: street address, suburb, postcode
• Enquiry details: messages and any attachments you send via our contact form
• Usage data: pages visited, browser type, device type, and IP address (collected automatically via Google Analytics)

3. How We Collect Information

We collect personal information:

• Directly from you when you submit our contact form or email us
• Automatically through cookies and analytics tools when you browse our website (only after you provide cookie consent)

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide cleaning services
• Send quotes, booking confirmations, and service-related communications
• Improve our website and services through analytics
• Comply with legal obligations

We will not use your information for unsolicited marketing without your consent.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share it with:

• Service providers: third-party tools that help us operate our website (e.g. Google Analytics), subject to their own privacy policies
• Legal authorities: where required by law or to protect our rights

6. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. Analytics cookies are only activated after you accept cookies via our cookie consent banner. You may decline cookies at any time — this will not affect your ability to use the site.

For more information on how Google uses data, visit Google's Privacy Policy.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption for all data in transit. We retain your information only for as long as necessary to fulfil the purposes described in this policy.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, please contact us at:

We will respond to your request within a reasonable timeframe.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at the email above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at dingdongcleaning.com/privacy. Continued use of our website after any changes constitutes acceptance of the updated policy.